FREQUENTLY ASKED QUESTIONS
how long will my order take to process?
Since each work of art is custom hand-made, a minimum of one week is required to process each order. Orders are typically shipped within 7-10 days of the original order date.
what is your return & exchange policy?
We are more than happy to provide you with another work of art if you find your original purchase to be damaged or unsatisfactory. We accept cancellations and a provide a full refund if the order is cancelled within 24 hours of purchase.
is there a pickup option available?
Yes, neoartology offers contactless pickup to local customers. Please select the “pickup” option when checking out the item. Pickup orders are ready within 7-10 days of original order date.
is my donation tax-exempt?
Yes, neoartology is a not-for-profit charitable organization recognized as tax-exempt under Internal Revenue Code Section 501(c)(3). Upon purchase of your product, you will receive a receipt for your records via email.
is the artwork done by hand or digitally?
Each work of art created by neoartology is hand painted by an artist. Therefore, each work of art is unique, and no two pieces are quite the same!
what percent of my payment is donated?
100% of every purchase is donated to benefit women and children. There are a variety of projects to choose from when checking out online.
did we answer your QUESTION?
If you did not find the answer to the your question, please send us a message and we will get back to you soon!